Refund Policy for ClassBricks

At ClassBricks, we strive to provide high-quality AI-powered tools for educators. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based services.

1. Subscription Refunds

All subscriptions to ClassBricks are non-refundable except as required by applicable law or as specifically outlined in this policy.

1.1 Trial Period

New users receive a free plan with limited features to test our service before upgrading to a paid subscription. We encourage all users to thoroughly evaluate our service using the free plan before committing to a paid subscription.

1.2 Pro Subscription

Pro subscriptions are billed monthly and renew automatically unless canceled. Due to the immediate access granted to premium features and increased usage limits upon subscription, Pro subscriptions are non-refundable.

2. Exceptional Circumstances

We may consider refund requests on a case-by-case basis in the following exceptional circumstances:

• Technical Issues: If you experience significant technical problems that prevent you from using the service, and our support team is unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly or multiple times due to a system error.
• Duplicate Charges: If you were accidentally charged more than once for the same subscription period.

Refund requests for exceptional circumstances must be submitted within 14 days of the charge and should be sent to support@classbricks.com with a detailed explanation and any relevant documentation.

3. Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will retain access to Pro features until the end of the paid period.
• Your account will automatically revert to the free plan at the end of the billing period.
• No refunds will be issued for the remaining time in your current billing period.

4. Processing Refunds

If your refund request is approved:

• Refunds will be processed within 5-10 business days of approval.
• The refund will be issued to the original payment method used for the purchase.
• It may take an additional 3-7 business days for the refund to appear in your account, depending on your financial institution.
• You will receive an email confirmation once the refund has been processed.

5. Abuse of Refund Policy

We reserve the right to deny refund requests or suspend accounts that demonstrate patterns of abuse, such as:

• Repeatedly subscribing and requesting refunds.
• Excessive use of the service followed by a refund request.
• Fraudulent or misleading refund claims.

6. Payment Processing

All payments are processed through our payment partner, Paddle. In cases where refunds are approved, Paddle will handle the refund transaction according to their policies and procedures. For questions about payment processing, please refer to Paddle's Terms of Service.

7. Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are located in the European Union or other jurisdictions with consumer protection laws, you may have additional rights including the right to withdraw from your purchase within a certain period. Please contact us at support@classbricks.com for more information about your specific rights.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

• Email: support@classbricks.com
• Website: classbricks.com

We are committed to providing excellent customer service and will work with you to address any concerns you may have about your subscription or billing.